Grace AI Partnership Playbook — Cathal Fahy
Grace AI Partnership

The Playbook

Your daily guide to selling AI assistants to Australian tradies. Built to be scanned mid-call, not read cover to cover.

Built for Cathal Fahy Sydney, AU Updated 2026-04-24

What You're Selling


Grace AI is an AI assistant that answers your clients' leads in under 60 seconds, 24/7, by text and phone, so they stop losing jobs to slow follow-up.

The pitch isn't about AI. It's about speed. Every tradie has lost a job because someone else called back first. Grace solves that.

Who You're Selling To

Tier 1 trades have high job values, high lead volume, and lose jobs when they're unreachable. Start there.


Tier 1 (start here)

TradeAvg Job Value (AUD)Pain
Roofers$5K–$25KLeads go to whoever answers first
HVAC, plumbers, electricians$500–$15KEmergency calls at 9pm go unanswered
Concrete, tiling, paving$3K–$20KOut on job sites, can't answer phone
Landscapers, arborists, fencing$2K–$15KSame as above, plus seasonal rushes

Tier 2 (worth testing)

  • Painters, plasterers, carpenters
  • Pool services, spa installers
  • Solar installers
  • Pest control

Tier 3 (skip for now)

  • One-off trades (very small operators with no website)
  • Commercial-only contractors (different sales cycle)
  • Businesses with minimal online track record — longer nurture, lower close rate

How to spot a good prospect

  • Running ads. Check their Facebook page for "Active ads" or Google Maps for sponsored listings. Means they have budget and lead flow.
  • 50+ Google reviews. Established, real volume.
  • Multiple locations. One yes can turn into multiple subscriptions.
  • Slow response on their website chat or form. Test it yourself. If they don't reply within 10 minutes, that's your pitch right there.
  • Just expanded (new location, new hire). Business is growing, more leads to handle.

30 to 45 Minutes. 5 Prospects. Every Day.

Consistency beats intensity. Show up every day, not twice a week.


5 min

Find 5 tradies

Sources to hunt on:

  • Google Maps. Search "[trade] Sydney" or specific suburbs. Filter for 4+ stars with 50+ reviews.
  • HiPages, ServiceSeeking, Oneflare. Browse the trades listings, click through to their own websites.
  • LinkedIn. Search by trade keywords, look for owner/director titles.
  • Instagram. Search by trade hashtags, find established local accounts.
  • Meta Ad Library. Filter for Australia, keyword search "roofing" or "HVAC." Anyone running ads is spending money trying to get leads.

For each prospect, capture: business name, owner first name, website, contact email, one personal note.

1 min each

Research in 60 seconds

Open their website. Note what trades they specialize in, any recent wins (hiring, awards, expansion), whether their live chat widget responds, and what happens when you call their main number.

That 60 seconds of research is what makes your outreach feel personal instead of spammy.

2 min

Create the demo

Go to: kodaco.aidemo.app

Fill in the form using your own contact info (not the prospect's):

  • Website: the prospect's website
  • Company Name: the prospect's business
  • Your first name: Cathal
  • Your phone: your mobile
  • Your email: [email protected]

The demo learns their services automatically. Wait 30 to 60 seconds for it to finish generating. Copy the demo URL.

Operational

Each demo is live for 7 days. After that, the link dies. Record your Loom and send within 24 hours. If a prospect replies late and the demo has expired, ping Chris. He'll regenerate it in 30 seconds.

3 to 5 min

Record the Loom

Install Loom (free tier works): loom.com. Target length: 60 to 90 seconds.

The 6 beats of a good Loom:

  1. Camera on, face showing for the first 3 seconds. Smile. "Hey [first name], Cathal here."
  2. Switch to screen share. "I built this quick demo for [Company Name] so you can see what it looks like to have an AI assistant answering your leads."
  3. Walk through the demo. Type a prospect question into the chat. Let it respond. Click the voice agent, ask a real question about their trade. Let it answer.
  4. Accent diffuser: "You'll notice the voice is American. We've got Australian accents ready to deploy on install. This is just the demo sandbox."
  5. Soft close: "If you'd like to play with this yourself, the link is in the email. Takes 30 seconds. If it's interesting, just reply and we'll chat."
  6. Stop recording. Copy the Loom link.
Loom Tips

First 5 seconds decide whether they keep watching. Use their name and business name immediately. Don't open with "I hope this finds you well" or any corporate softening.

Don't read a script. Know the 6 beats and riff. Robotic delivery kills conversion.

2 min

Send the email

Subject line options (pick one, rotate daily):

  • quick 90-sec video for [Company Name]
  • built something for [Company Name]
  • [First name], something for [Company Name]
Email Body

[First name],

Quick 90-second video I made for [Company Name]. No pitch, just wanted to show you something.

[LOOM LINK]

If you want to play with it yourself, here's the link: [DEMO URL]

Takes 30 seconds. No sales call, no signup.

If this isn't for you, just reply "no thanks" and I won't reach out again.

Cheers,
Cathal

Send from [email protected]. Every time.

30 sec

Log it in the tracker

Update the tracker with: date sent, prospect name, status "Sent."

Then move to the next one.

Your Live Outreach Tracker

One row per prospect. Update Status daily. Four tabs: Contact List, Daily Outreach, Weekly Stats, Instructions.

Open the Tracker →

Three Scenarios. One Playbook Each.


Scenario A

They reply interested

Phrases like "interested" / "sounds good" / "tell me more." Send this within 2 hours of their reply.

Say This

Glad that grabbed your eye. One thing before we go further: what's a lead actually worth to you on an average job?

Also: want to hop on a 15-min call so I can show you exactly how this would plug into [Company Name]?

Here's my calendar: [CALENDAR LINK]

The lead-value question sets up the ROI conversation later. The calendar link makes booking frictionless.

Scenario B

They reply with an objection

Acknowledge the objection, then redirect to the demo. The most common ones and how to handle each:

How much does it cost?

Honest answer: depends on what you need. Most tradies land at our Professional bundle, $8,000 setup and $397 to $697 per month, covering both the SMS chatbot and the phone-answering voice AI. One extra closed deal from faster response usually covers the first month. Want to hop on a quick call so I can show you exactly what that looks like for [Company Name]?

I already have a marketing agency or chatbot

That's fine. Grace doesn't replace them. Your agency drives leads, we make sure nobody slips through the cracks after. Most clients keep both. The demo link is still live if you want to see how it complements what you've already got.

I'm not tech-savvy

Neither are most of our clients. You don't touch anything. We build it, install it, optimize it. You just see more appointments on your calendar. All you need to do is tell us what your leads usually ask, we train Grace from there.

Send me more info

Happy to, but the demo actually shows more than any document could. Did you get a chance to click the link in the email? Takes 30 seconds. Let me know what questions come up.

I'll think about it

Totally fair. Anything specific I can clear up? Price, how it integrates, what happens at install? Happy to answer over email so you can read on your own time.

Full objection cheat sheet in the Resources section.

Scenario C

They go silent after showing interest

Day 3 after their last message, send:

Day 3 Bump

Hey [first name], just bumping this up in case it got buried. Want to make sure I didn't leave you hanging.

Day 7, send one more:

Day 7 Final

Last note from me. If now's not the right time for [Company Name], all good. Just let me know either way so I'm not chasing you for no reason.

If no reply after that, move on. Do not follow up a fourth time.

Booking the Call


Use your own Calendly (or equivalent) calendar link. You manage this directly. Bookings go to your Google Calendar, reminders come from Calendly, you have full visibility. Share the link with prospects who reply interested.

Prep Before Every Call

Open the prospect's website in a tab. Open the demo you built for them in another tab. Have this playbook open for reference. Have the objection handling cheat sheet (Resources section) ready.

Default call length: 20 minutes. Don't run longer unless they want to.

15 to 20 Minute Structure

They've already seen the demo. This call is Q&A and close. Let them do most of the talking.


1 min

Warm welcome

Say

Hey [first name], thanks for jumping on. How's your day?

Small talk 30 seconds max.

Then

Cool, I'll keep this tight since I know you're busy. You've already played with the demo so you've seen what it does. I just want to answer any questions and see if it makes sense to get you set up.

2 min

Get their reaction

Ask

So first: what did you think of the demo? Anything stand out?

Let them talk. Take notes.

Follow Up

Any questions so far about how it all works?

3 to 4 min

Understand their situation

Ask these in order. Take notes. Listen more than you talk. They should do 60% of the talking.

  • How are you getting leads right now? Ads, referrals, organic?
  • When a lead comes in, who follows up and how fast?
  • What's the bigger headache: getting leads or converting them?
  • Have you tried chatbots or other automation before?
2 to 3 min

Paint the picture

Use their words back to them.

Say

So based on what you told me, a lead comes in at 9pm from your [ads/website/referral]. Instead of waiting till morning, Grace responds in under 60 seconds. Answers questions about [their service], qualifies them, books them straight into your calendar.

By the time you wake up, you've got a qualified appointment. No chasing, no phone tag.

And for leads who aren't ready, she follows up automatically over days or weeks. You only talk to people ready to buy.

Does that sound like it'd help?

2 to 3 min

Present the offer

Default pitch: Professional Bundle (Chat + Voice) at $8,000 setup plus $697/mo. This is your lead tier for most tradies. Adjust up to Enterprise or down to single-product Professional based on what you heard in Step 3.

Say

Here's how we'd work together. We handle everything. Build the AI, train it on your business, integrate with your systems, optimize until it's converting. You don't touch anything technical.

The full bundle is $8,000 to set up. That includes build, integrations, training, and 30 days of optimization. Then $697 per month for hosting, maintenance, and ongoing tuning.

Most clients see ROI in the first 30 days. One extra closed deal from faster response and it pays for itself.

Say the price like you're telling them the weather. No apologizing. No hesitation. Pricing Rule № 1

If you're unsure which tier to pitch

  • Solo tradie, one service, mostly leads from ads or Google → pitch Messaging Professional alone ($4,000 / $397)
  • Established multi-van business, multiple services, real objections in sales cycle → pitch Professional Bundle ($8,000 / $697)
  • Multi-location, CRM (ServiceTitan, Jobber, etc.), 3,000+ old leads → pitch Enterprise Bundle ($12,000 / $897)
2 to 3 min

Ask for questions

Ask

What questions do you have?

Answer using the objection handling section. If no questions, go to close.

1 to 2 min

Close

Ask

So, does this make sense for you? Want to get started?

If yes:

Say

Awesome, I'll send an invoice right after this call. Once that's done I'll send you an onboarding form and we'll have it built this week.

If hesitant:

Ask

What's holding you back? Is it timing, the investment, or how it works?

If they need to think:

Say

Totally fair. What specifically do you need to think through?

Address it. Then:

Then

Look, every day without this is another day a lead goes to a competitor who answered faster. What would help you decide today?

Wrap

If closed: "Great, watch for the email in the next hour. Excited to build this for you."

If not closed: "No worries, I'll follow up in a couple days. In the meantime, picture Grace running 24/7 on your leads."

What Happens After They Say Yes

You don't build anything. KODA handles the entire technical build and onboarding.


Tell the client what's coming

Say

I'll have Chris at KODA send you an onboarding email within 24 hours. It'll include a short intake form, the payment link, and a link to book our first setup call.

Notify Chris and Bobby immediately

Via WhatsApp or Slack. Send:

  • Business name
  • Owner's name, direct email, mobile
  • Services agreed (Chat / Voice / Bundle, which tier)
  • Agreed price (note whether you quoted US, AU Market Price, or Database Reactivation)
  • Context from the call (trade specifics, urgency, timeline promises, quirks)

Chris sends KODA's onboarding email

Within 24 hours. It contains:

  • Intake form (client provides business details for AI training)
  • Payment link (standard KODA invoicing, USD)
  • Setup call booking link (lands on KODA's calendar)

Client completes and enters KODA's CRM

Build starts as soon as payment clears.

Setup call

Chris and/or Bobby run it. Sit in on early deals. Fastest way to learn the delivery side and build trust with the client for ongoing account management.

Client is live

Within 1 to 2 weeks.

You stay the primary relationship contact. Same timezone, ongoing check-ins, ongoing account management. KODA handles everything technical. Your Role After Close

USD. Quoted Confidently. Like the Weather.

All prices charged in USD to the client's card. No AUD conversion. The client sees a USD charge.


Messaging AI (SMS chatbot + web widget)

TierSetupMonthlyBest For
Essentials$2,500$297/moSolo tradies, single service, simple business
Professional$4,000$397/moMulti-service tradies, complex objections, full sales conversation
Enterprise$6,000$497/moMulti-location, CRM integration, dead lead reactivation

Voice AI (phone-answering agent)

TierSetupMonthlyBest For
Essentials$3,500$297/moAfter-hours call coverage, basic FAQ
Professional$5,500$397/moBooks appointments live on phone, full conversational AI
Enterprise$8,000$497/moOutbound calls, cross-call memory, CRM integration

Bundle Pricing (Chat + Voice, 15% off setup, 10% off monthly)

Essentials + Essentials
$5,000
$529/mo
Small tradie testing both channels.
Enterprise + Enterprise
$12,000
$897/mo
Multi-location premium deal.
Payment Terms

Under $4,000 setup: pay in full upfront.

$4,000+ setup: 50% deposit (non-refundable), 50% at launch.

All tiers: month-to-month monthly, no long-term contracts.

Closing Lever

🔥 Australian Market Pricing

This is YOUR tool to close hesitant AU prospects. Use it when a deal is at risk because of price, not before.

If a prospect has seen the demo, is interested, but balks at the USD setup fee, you have authority to offer "Australian Market Pricing" (roughly 20% off the standard US rate). Use this to close a specific deal, not as your default quote.

How to Use It

I hear you on the investment. One thing I can check: because you're in the Australian market, we do offer localized pricing. Would it help if I could get you to this number instead?

Then quote the AU Market Price from the table below. If they say yes, close the deal. Tell Chris post-call to confirm.

Australian Market Pricing (your close lever only, never quote this first)

Messaging AI

TierUS PriceAU Market Price
Essentials$2,500 / $297$1,997 / $247
Professional$4,000 / $397$3,197 / $327
Enterprise$6,000 / $497$4,797 / $397

Voice AI

TierUS PriceAU Market Price
Essentials$3,500 / $297$2,797 / $247
Professional$5,500 / $397$4,397 / $327
Enterprise$8,000 / $497$6,397 / $397

Bundles

TierUS PriceAU Market Price
Essentials + Essentials$5,000 / $529$3,997 / $427
Professional + Professional$8,000 / $697$6,397 / $557
Enterprise + Enterprise$12,000 / $897$9,597 / $717
Rules for the Lever
  1. Never quote AU pricing on the first mention of cost. Always lead with US pricing confidently.
  2. Only use AU pricing when the deal is otherwise going to die. A buyer who says "send me info" isn't a lever candidate. A buyer who says "I want to but $4K setup is too steep" is.
  3. Tell Chris on every close whether you used US or AU pricing, so margin tracking stays accurate.
  4. Don't go below the AU numbers. If they still balk, pivot to Database Reactivation.
💡 Last-Resort Close

The Database Reactivation Pitch

If they still can't get to yes after the AU Market price, pivot here:

Say

Tell you what. Give me your dead leads. The ones sitting in your CRM from 90+ days ago that nobody's followed up on. We'll run them through Grace at zero cost to you. We take 40% of any closed revenue from those leads. If nothing closes, you paid nothing. Either way, you'll see exactly what this system does with your actual leads.

Zero setup, zero monthly, 40% rev-share on closed deals from reactivated leads. Gets them in the door, proves the system, converts to paid in 60 to 90 days.

Only pitch this if: they've seen the demo, they're interested, price is the only blocker, and they have a dead lead list of 500+ contacts.

If they push on price

First response, no discount yet:

Say

I hear you. One thing: what's a new customer worth to you on average?

Wait for answer.

Then

So if Grace closes just one extra job per month that you'd otherwise have lost to slow follow-up, it pays for itself. At your deal value, you're looking at ROI in the first month.

If they still hesitate and you believe the deal is real but dying on price alone, use the AU Market Price table above.

Memorize These


№ 01

The demo does the selling.

Your job is to get the demo in front of them.

№ 02

Personalize every message.

Generic equals ignored.

№ 03

Respond same day.

Speed wins.

№ 04

3 follow-ups max.

Then move on.

№ 05

Never argue an objection.

Acknowledge, then redirect to the demo.

№ 06

Give 2 specific time options.

Never "when are you free?"

№ 07

Say the price like a fact.

No apologizing.

№ 08

Consistency beats intensity.

Show up every single day.

Yeses give you revenue. Nos give you feedback. Either way you win.

One Message, Five Lines, Every Friday


KODA trusts you to self-report during MVP. No dashboard, no admin tooling. Every Friday, send Chris a quick message (WhatsApp or Slack) with:

  • Looms sent this week
  • Replies received (interested / objections / no)
  • Booked calls
  • Closes

Helps us know what's working and where to invest once you're ready to scale. When you've closed consistently for a few months, we'll revisit building proper infrastructure (AU landing page, dedicated domain, warmed inbox, attribution dashboard).

Cheat Sheets, FAQs, Quick References


Universal hook formula

What happens when a lead comes in at [inconvenient time]? With Grace, they get a response in 60 seconds, 24/7. While your competitors sleep, you're booking appointments.

Objection handling quick reference

ObjectionResponse
Too expensive"What's a new customer worth to you? If this closes one extra deal you'd have lost, it pays for itself."
Already have a chatbot"Ours is custom-trained on your business. Most chatbots are generic and that's why they feel robotic. Try the demo and compare."
Don't trust AI"That's exactly why we built the demo. Try to break it. If it sounds robotic, we're not right for you."
Not tech-savvy"Perfect. You never touch it. You just see appointments on your calendar."
Send me info"The demo shows more than any PDF. What's your mobile? I'll text you the link."
Need to think"What specifically? Let me answer so you can decide with all the info."
Bad experience before"Most AI sucks because it's generic. Ours is trained on YOUR business. Try it, you decide."

What to say when...

They reply but seem lukewarm (things are good, pretty busy)

Busy is better than slow, right? One thing: when a new lead comes in, how fast are you following up?

They ghost after the demo

Hey [name], saw you checked the demo. What did you think? Anything that seemed off?

They want to wait till next month

Totally understand. How many leads do you get between now and then? Each one is a chance for a competitor to answer first. What if we set it up now?

They want a discount

I hear you. The setup takes real work, we don't cut corners. What I can do is [payment plan / bonus]. Would that help?

They need to talk to a partner

Smart. Want me to put together a 1-page summary they can look at? Or loop them into a 15-min call with both of us?

Technical FAQ (product questions from prospects)

Trained specifically on YOUR business. Connects to your CRM. Books appointments. ChatGPT can't do any of that.

Try the demo. Most people can't tell. Trained on your style. If it sounds off, we tweak it.

It only knows what we train it on. It can't make things up about your business. Sensitive stuff hands off to you.

Yes. GoHighLevel native, plus connects to most major CRMs via integration.

1 to 2 weeks. You give us your info, we do the rest.

Tell us. New service, new pricing, new FAQ. We update it. Nothing is set in stone.

Yes. Connects to your calendar, checks availability, confirms, sends reminders. All automatic.

Follow-up sequences stay in touch for days or weeks. When they're ready, you're first call.

Only qualified ones. Grace filters the tire-kickers.

When to ask for help

Ping Chris
  • Expired demo that a prospect wants to see (he'll regenerate)
  • Pricing question you don't know the answer to
  • Technical question about what the system can or can't do
  • A prospect who wants to talk to "someone technical"
  • Any reply that feels over your head
Ping Bobby

Nothing yet. Bobby handles the build after you close.

Don't Ping For
  • Objections (they're all in this playbook)
  • Basic "how does it work" questions (demo and this playbook cover 95%)
  • Regular follow-up timing

Your First Week

Targets by end of week one: 25 Looms sent, tracker logged, first replies coming in.


  • Read this playbook end to end
  • Install Loom (free tier): loom.com
  • Confirm your Calendly or equivalent is ready and you can share the public booking link
  • Confirm the demo-create link works: kodaco.aidemo.app
  • Identify your first 25 prospects (Tier 1 trades, Sydney and nearby suburbs)
  • Record a practice Loom on your own business or a friend's (no send, just practice)
  • Day 1: send your first 5 emails
  • Days 2 to 5: send 5 more per day (25 total by end of week)
  • End of week 1: review the tracker, adjust subject lines and opening based on what's getting opens and replies

Open the Tracker

Start logging prospects here. Update daily. One message to Chris every Friday.

Open Your Tracker →

Questions, feedback, improvements? Tell Chris. This document evolves.

KODA Co.

growwithkoda.co